Refund & Cancellation Policy – DigitalMarketingAgency.com.pk

Last Updated: 2025

At DigitalMarketingAgency.com.pk, we believe in honest communication and transparent expectations. Every project we take on requires time, planning, strategy, and direct involvement from our team — which is why our refund and cancellation rules are clear and straightforward.

This policy explains how cancellations work, when refunds apply, and what happens once a project has started.

If anything feels unclear, you can always reach us directly:

Email: info@digitalmarketingagency.com.pk
Phone: 0370 8507742

1. General Policy

Our services involve dedicated time, strategic planning, and creative work. Once we begin working on your project, our team invests effort that cannot be reversed. For this reason, most payments are non-refundable once work has started.

2. Services That Are Non-Refundable

The following services are not eligible for refunds once work has begun:

• SEO (monthly retainers)
• Social media management
• Ad campaign setup or management (Google Ads, Meta Ads, TikTok Ads, etc.)
• Website development after approval of design or initial structure
• Content writing
• Graphic design work delivered or drafted
• Strategy consultation sessions
• Branding packages
• Any customized service created specifically for the client

3. When Refunds May Be Possible

3.1 No Work Has Been Started Yet

If you paid but work has not begun, you may request a refund. (Processing fees or administrative charges may apply.)

3.2 Duplicate or Accidental Payment

If you accidentally made two payments for the same service, the extra payment will be refunded.

3.3 Service Not Delivered Due to Our Error

If, for some unexpected reason, we fail to start your project and no work has been completed, we will refund your payment.

Refund decisions for the scenarios above may take 3–7 working days to review.

4. Ad Spend & Third-Party Payments

• Ad spend paid to Google, Meta, TikTok, or any platform is never refundable.
• These payments are directly processed by the ad platform, not by us.
• We do not control third-party billing systems.

Our service fee and your advertising budget are always separate.

5. Website Development Refund Rules

Website projects involve planning, structure preparation, and design work.

Refund Possible

• Payment made but no design shared yet
• No work started
• Project has not moved beyond initial discussion

No Refund

• Design has been shared
• Any development work has started
• Revisions have been requested
• The project is partially or fully completed

6. Monthly Marketing Services (SEO, SMM, Ads Management)

• Monthly retainers are non-refundable once the cycle begins
• Mid-month cancellations do not qualify for partial refunds
• We do not guarantee rankings, leads, conversions, or specific results due to the nature of digital platforms

You may cancel next month’s service by giving prior notice.

7. Project Cancellation by the Client

• All completed work up to the cancellation date will be provided
• No refund will be issued for work already completed or resources already used
• Any unpaid invoices for completed work must be cleared

For monthly services, cancellation takes effect from the next billing cycle if requested before renewal.

8. Project Cancellation by Us

• Repeated delays from the client
• Non-payment or overdue invoices
• Misconduct or misuse of services
• Illegal or unethical business practices

If we cancel due to reasons on our side and no work has been completed, a refund may be issued.

9. Processing Time for Approved Refunds

If your refund request is approved, it will be processed within:

• 5–10 working days (for local payments)
• 7–14 working days (for international payments)

Refunds are always sent through the same payment method you used.

10. Contact Us for Refund or Cancellation Requests

To request a refund, clarify project status, or discuss cancellation:

Email: info@digitalmarketingagency.com.pk
Phone: 0370 8507742
Website: DigitalMarketingAgency.com.pk

Please include your name, contact number, service purchased, payment details, and reason for refund/cancellation. We’ll review your request honestly and respond as soon as possible.