1. Who We Are

DigitalMarketingAgency.com.pk provides SEO, social media management, paid advertising, website development, content creation and digital strategy services. Our team works with businesses across Pakistan and internationally. Our main office is in Karachi, Pakistan.

2. Information We Collect

We collect information in a few ways: information you provide directly, information collected automatically when you browse the site, and information received from trusted third-party services.

2.1 Information You Provide

When you contact us, request a quote, sign up for a newsletter, or submit project details, you may provide:

• Name
• Email address
• Phone / WhatsApp number
• Company name and job title
• Project details or messages
• Files or documents you choose to upload

2.2 Automatically Collected Information

We use common website tools that collect non-identifying technical data such as:

• IP address (approximate location)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Pages visited and time spent on each page
• Referring site (how you arrived at the site)
• Click patterns and general navigation behavior

2.3 Cookies & Tracking

We use cookies and tracking technologies (for example, Google Analytics and Meta / Facebook Pixel) to understand usage patterns, measure performance and improve our marketing. You can disable cookies from your browser, but some features may stop working as intended.

3. Why We Collect Information

We collect information only for clear business and service purposes, including:

• Responding to inquiries and preparing proposals
• Delivering and managing projects
• Improving website performance and content
• Measuring marketing and advertising effectiveness
• Sending service-related updates (only if you opt in)

We do not sell your personal information.

4. How We Protect Your Information

Keeping your information safe is important to us. Our measures include:

• Secure website connections (HTTPS / SSL)
• Reputable hosting providers and routine security updates
• Firewall and malware protection on servers
• Access control — only authorized team members can access client data
• Password-protected internal systems

While we follow best practices, no online system is completely risk-free. We do our best to minimize risks and respond quickly if a security issue arises.

5. When We Share Your Information

We limit sharing to necessary business contexts. Typical recipients include:

• Hosting providers and IT infrastructure partners
• Analytics and advertising platforms (Google, Meta)
• Email and CRM tools
• Contractors or freelancers who work on your project under a confidentiality agreement

Each partner is expected to protect your data and not use it for their own marketing. We may also disclose information if required by law or court order.

6. Data Retention

We keep data only as long as it serves a clear purpose:

• Contact/inquiry records: 1–2 years
• Active client project files: duration of the project
• Analytics data: 2–3 years
• Financial and accounting records: retained as required by law

You can request deletion of your data at any time (see contact details above).

7. Your Rights

You control your personal information. You may at any time:

• Request a copy of the data we hold about you
• Ask us to correct inaccurate data
• Request deletion of your information
• Opt-out from marketing messages
• Ask how your data is being used

To exercise these rights, please email info@digitalmarketingagency.com.pk. We will respond promptly and aim to resolve requests within a reasonable time.

8. Children’s Data

Our services are intended for adults and businesses. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it immediately.

9. International Data Handling

Although our team is based in Karachi, some tools and services we use operate internationally (for example Google, Meta, cloud hosting). This may mean limited data processing outside Pakistan. These providers follow standard global privacy and security practices.

10. Links to Other Sites

Our site may link to external websites and resources. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing personal data with them.

11. Analytics & Advertising Tools

We use tools like Google Analytics and Meta Pixel to measure site performance, understand visitor behavior, and improve campaigns. These tools use cookies and may collect non-identifying information such as pages visited, session duration and device type.

12. Email & WhatsApp Communications

When you contact us by email or WhatsApp, we may keep the conversation for service and record-keeping purposes. If you would like us to remove these records, contact us and we will help you.

13. Online Payments (If Enabled)

If we accept online payments, we will not store your card details on our servers. All payments will be handled by secure, third-party payment processors who comply with industry security standards.

14. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date at the top will show the latest revision. We encourage you to check this page occasionally for changes.

15. How to Contact Us

If you have questions, concerns, or privacy requests, please reach out:

Email: info@digitalmarketingagency.com.pk
Phone / WhatsApp: 0370 8507742
Website: digitalmarketingagency.com.pk

We aim to respond to privacy inquiries promptly — typically within a few business days.